Q1. How do I get a quote?
A: Expect our response within 24 hours. Need it sooner? Reach out directly—we'll make it a priority.
Q2. Is there an MOQ? What if I want to start small?
A: We're happy to accommodate trial orders. And the more you scale up, the more competitive your pricing becomes.
Q3. Can I test samples first?
A: Of course—we encourage it. Samples are available so you can see the quality for yourself.
Q4. Do you do ODM or OEM?
A: Yes—we're fully capable of delivering both, tailored exactly to your specifications.
Q5. What's the ordering process?
A: It's seamless: share your requirements, receive a quote, approve samples, place your deposit, and we'll start production without delay.
Q6. What payment options do you take?
A: We accept L/C and T/T for volume orders, and PayPal for sample transactions.
Q7. How long is the warranty?
A: Up to 3 years on most products, with 2 years for our commercial lighting range.
Q8. What about warranty and spare parts?
A: We back our products with a 2-year warranty and maintain a robust spare parts inventory. If anything fails, we respond fast to keep your business running smoothly.
Q9. Can you make LED displays in any size?
A: Size options are determined by module and cabinet specifications. For example, outdoor rental units have a minimum size of 500×1000mm.
Q10. How do you handle shipping?
A: Both air and sea freight are available. Sea freight offers the best value, so it's our go-to recommendation.
Q11. Where are your lighting products most popular?
A: Our Pixel series enjoys strong demand across Europe, South America, and Australia.
